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Internetenabled technology in knowledgeintensive business services

Identifieur interne : 002A13 ( Main/Exploration ); précédent : 002A12; suivant : 002A14

Internetenabled technology in knowledgeintensive business services

Auteurs : Patrick Mccole [Nouvelle-Zélande] ; Elaine Ramsey [Royaume-Uni]

Source :

RBID : ISTEX:A91A744361E8F96110D2BDBD75A110EB97C198CD

Abstract

This article reports a study of ebusiness adoption among SMEs in the knowledgeintensive service sector in three countries, the results of which contain a number of practical lessons and some much needed encouragement to laggards. The new spatial possibilities of internetbased technologies provide a powerful route to innovative marketing strategies. Consequently, organisations of all sizes are finding it necessary to establish a web presence to increase their ability to survive in an increasingly dynamic and competitive business environment. Strategically, firms need to be creative and innovative in order to deal effectively with the emarketing opportunities the internet can deliver. The findings of a comparative study conducted in Northern Ireland, the Republic of Ireland and New Zealand provide evidence of primitive and localised exploitation of the technology, a general lack of enthusiasm about its possibilities, and a perception that there are many barriers to successfully adding value at the customer interface. It is hoped that the somewhat pessimistic tone of the analysis will be taken as an opportunity to win competitive advantage in the knowledgeintensive service sector, rather than a reason to postpone adoption of internetenabled technology.

Url:
DOI: 10.1108/02634500410568


Affiliations:


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Le document en format XML

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{{Explor lien
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   |area=    TelematiV1
   |flux=    Main
   |étape=   Exploration
   |type=    RBID
   |clé=     ISTEX:A91A744361E8F96110D2BDBD75A110EB97C198CD
   |texte=   Internetenabled technology in knowledgeintensive business services
}}

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